• Wigan Hearing

Wearing a face mask with Hearing aids

If you do knock your hearing aids off when wearing a face mask, we suggest the following:

  1. Don’t panic.

  2. If you were fit with a Livio, Livio AI or Livio Edge AI device, you can use the “Find My Hearing Aid” feature directly on the Thrive App on your smart phone. The app will indicate whether you are getting closer or farther from the device. Even if your hearing aid is lost outdoors and runs out of battery charge, your phone’s GPS will show where the hearing aid was when it was last connected.

  3. If you don’t have one of these devices, take your time and be patient. Zone off areas where it is most likely you lost your hearing aid.

If all else fails, contact your hearing healthcare professional to see if your device may be covered under a loss and damage policy.




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